Orange has pissed me off for the last time (I hope).
I hate Orange. They're fucking evil and this will be the last time I have to deal with them or give them money. The first year of my contract was fine. Then my phone broke 1 week after my contract was renewed and it would have cost more to fix it than to buy a new one. So I did. And it sucked. Then I started traveling to the continent for work and my phone bill tripled in roaming charges. And Orange was laughing all the way to the bank the whole time, because I was paying £40 for about 30 minutes of airtime and about the same number of SMS messages. Fuck Orange. I have now switched to a pay-as-you-go phone on T-Mobile. I'm in the process of moving my phone number over so there should be no disruption on my calls and contacts.
I'm also in the process for shopping for a new broadband and phone provider, as well as looking into 0% balance transfers for the credit card. I read a very interesting article recently on how businesses make money on the laziness and inertia of people. We can save £240 a year by switching to a package deal on Virgin media and probably just as much with a balance transfer for the visa.
All things you should all be looking into :)